FAQ
FAQ for Juin and July Jewelry Store
What is JuinandJuly?
Juin and July is an exquisite online jewelry store that offers a wide selection of finely crafted jewelry pieces, ranging from elegant necklaces and bracelets to stunning rings and earrings.
What materials are used in your jewelry pieces?
Absolutely! We take pride in using only the finest materials to create our jewelry pieces. Each item is crafted using stainless steel with exquisite 14k or 18k gold plating, making them not only durable and resistant to tarnish but also waterproof. This means you can wear them with confidence and grace in various settings, knowing they will maintain their stunning brilliance.
How can I place an order?
Placing an order is simple and convenient. Just browse our website, select the items you love, add them to your cart, choose your preferred payment method, and proceed to checkout. You can also contact our customer service team for assistance with your purchase.
What payment methods do you accept?
At JuinandJuly, we offer our customers a variety of convenient payment methods to cater to their preferences. Our accepted payment methods include:
Credit Cards: We gladly accept payments made using major credit cards such as Visa, Mastercard, and more. Using a credit card provides a secure and efficient way to complete your purchase online.
Debit Cards: You can easily use your debit card to make payments for our exquisite jewelry pieces. Debit cards provide a hassle-free way to shop without carrying cash.
Cash on Delivery (COD): For customers who prefer to pay in cash upon receiving their order, we offer a Cash on Delivery payment option. With COD, you can conveniently make the payment at the time of delivery.
What regions do you currently ship to?
At JuinandJuly, we are currently delighted to serve our local customers in Morocco, we are dedicated to ensuring an exceptional shopping experience for our valued local clientele.
Do you offer international shipping?
As a new jewelry store, we are presently focused on providing the best service to our local customers in Morocco. While we do not offer international shipping at this time, we are actively exploring opportunities for expansion in the future.
What is the shipping time?
Our shipping time for domestic orders within Morocco typically ranges from 2 to 5 business days. Please note that delivery times may vary depending on the specific location and any unforeseen circumstances. Rest assured, we are committed to ensuring a timely and efficient delivery process for your convenience. If you have any further questions regarding shipping or tracking your order, our dedicated customer service team is ready to assist you promptly.
What if I receive a damaged item or encounter any issues with my order?
At JuinandJuly, we strive for 100% customer satisfaction. If you receive a damaged or defective item, or if there are any issues with your order, please contact our customer service team immediately. We will promptly assist you in resolving the matter.
Can I customize my jewelry order?
Currently, we offer a range of beautiful designs as showcased on our website. However, we are always open to hearing your suggestions and may introduce customization options in the future. Feel free to share your ideas with us!
Is there a return policy?
Yes, we offer a hassle-free return policy. If for any reason you are not completely satisfied with your purchase, you can return the item within 30 days of receipt for a refund or exchange. Please review our Returns & Exchanges policy for more details.
How can I care for my jewelry to ensure its longevity?
To ensure the longevity of your stainless steel jewelry with 18k or 14k gold plating:
Store in a jewelry box or soft pouch.
Avoid harsh chemicals and extreme temperatures.
Regularly clean with a soft cloth or specific oils.
These simple guidelines will keep your jewelry looking beautiful and vibrant for years to come.
I want to order large quantities. Is there a discount?
The store offers a delivery service for orders of large quantities and there is a discount ranging between 10-20% on certain products. You can contact us directly via the contact page and inquire about the quantities.